Why am I unable to complete my Interac e-Transfer?Updated 9 months ago

If you are unable to complete the e-Transfer from your online bank account, that is something that is controlled by your bank and we recommend that you contact them.
There are a few possible reasons that e-Transfers have been blocked in the past:

• Insufficient funds in your bank account.
• Limitations imposed by your bank. There may be a limit on the number of e-Transfers or size of e-Transfers you can do from your account. You can contact your bank regarding these limitations.
• Your bank may view the transaction as fraudulent. For example, if you are attempting to complete the Interac e-Transfer from a new device or a foreign location, your bank may disallow the Interac e-Transfer as a security precaution. Contact your bank to confirm if this has happened, and they can return your funds to you.

If you are unable to even get to the bank login page, you may have blocked Interac e-Transfer Requests from the merchant, or even blocked Interac e-Transfer Requests entirely. To check, please visit this Interac page, where you can unblock Interac e-Transfer Requests.