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Troubleshooting Guide: Unable to Locate Your TicketsUpdated 3 months ago

If you've purchased tickets but can't seem to find them in your inbox, don't worry! This guide provides step-by-step instructions to help you locate your tickets. Our ticketing system uses a unique email address to send tickets, which might not be immediately visible in your primary inbox. Let's walk through some steps to ensure you get your tickets promptly.

Step 1: Check Your Spam Folder

  1. Access Your Spam or Junk Email Folder: First, navigate to your spam or junk email folder. The location and name of this folder can vary depending on your email provider.
  2. Search for the Ticketing Email: Look for an email from our ticketing system's unique email address. If you're unsure what this address is, refer to the confirmation or instruction email you received after purchasing your tickets.
  3. Mark as Not Spam: If you find the email in your spam or junk folder, open it and mark it as "Not Spam" or "Not Junk." This action helps your email provider recognize our emails as safe, improving the delivery rate for you and others in the future.

If the tickets are not in your spam folder, try using your email's search function. Enter relevant terms such as the event name, venue, or the unique email address used by our ticketing system. This can sometimes uncover emails that were overlooked or sorted into unexpected folders.

Step 3: Contact Support

If you've followed the steps above and still can't find your tickets, don't worry! Our support team is here to assist you:

  1. Send Us an Email: Reach out to our support team by emailing [email protected] or replying to the order you received from our website. Please provide your name, the email address used for the purchase, number of tickets purchased and what event these are for.
  2. Request Ticket Resend: In your email, ask us to resend the ticket link. Our team will verify your purchase and resend the ticket to your email address.
  3. Check Your Inbox: After we've resent the ticket, check your inbox and spam folder again. If you receive the email, follow the instructions to access your ticket.

Additional Tips

  • Update Your Email Settings: To prevent future issues, add our ticketing system's email address to your email account's contacts or safe senders list.
  • Check Your Email Filters: Ensure that your email settings or filters aren't automatically redirecting emails from our ticketing system to a different folder.

We understand the importance of accessing your tickets easily and are committed to assisting you every step of the way. By following these troubleshooting steps, you should be able to locate your tickets quickly. If you encounter any issues or have further questions, our support team is always ready to help. Enjoy your event!

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